Effective Date: January 2025
1. Introduction
Mafon – Digital Products Marketplace respects the privacy of its users (students, instructors, entrepreneurs, and buyers). This Privacy Policy explains how we collect, use, store, and protect your personal information while using our platform, ensuring security, transparency, and trust.
By accessing or using Mafon, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
- Personal Data: name, email, phone number, and identification documents (when required).
- Account Data: login credentials and user preferences.
- Financial Data: payment details (M-Pesa, e-Mola, PayPal, credit cards, or other supported methods).
- Usage Data: purchase history, digital products sold or bought, and interactions within the platform.
- Technical Data: IP address, browser type, operating system, and cookies to enhance your browsing experience.
3. How We Use the Information
Collected information is used to:
- Create and manage user accounts.
- Process payments securely and transparently.
- Provide technical support and customer service.
- Personalize the user experience within the platform.
- Send notifications and updates (with opt-out options).
- Ensure platform security and prevent fraud.
4. Sharing of Information
Mafon does not sell or rent personal information. We only share data with:
- Payment partners (mobile operators, banks, PayPal, etc.) to process transactions.
- Technical service providers for hosting and security purposes.
- Legal authorities, when required by law.
5. User Rights
Mafon users have the right to:
- Access, update, or correct their personal data.
- Request deletion of their data (subject to legal and tax obligations).
- Opt-out of promotional communications.
- Request information on how their data is processed.
6. Security
We use advanced security measures to protect personal data against unauthorized access:
- Encryption of sensitive data.
- Secure servers with constant monitoring.
- Anti-fraud and transaction protection systems.
7. Cookies
Mafon uses cookies to improve navigation and personalize user experience. Users may disable cookies in their browsers, but some features may not function properly.
8. Changes to this Policy
We may update this Privacy Policy periodically. Significant changes will be communicated via email or platform notifications.
9. Contact Us
📧 Email: info@mafonpay.com
📞 Phone: +258 84 770 3309
🌐 Website: www.mafonpay.com
